ShipStation Reviews

ShipStation provides a comprehensive return policy. Customers have the ability to create return labels if the product wasn't what they were expecting, arrived damaged, or was the wrong item altogether. There are three ways to create return labels: email a return label to the customer upon request, send a return label with the shipment, or let the customer self-serve using the ShipStation Branded Returns portal. However, return labels are not available for international shipments and cannot be generated for U.S. territories or APO/FPO/DPO addresses due to the need for customs information.

In terms of shipping policy, ShipStation offers instant savings of up to 89% from carriers like UPS, DHL Express, USPS, and more. These rates and discounts exclude shipment origins from Hawaii, Puerto Rico, and Alaska. Customers can compare rates using ShipStation’s rate calculator. The billing process for return labels varies depending on the type of carrier. Labels created with ShipStation Carriers or prepaid postage providers like Stamps.com or Endicia will be charged upon creation. In contrast, return labels using invoiced carriers, such as UPS or FedEx, will only be charged to your account if the label is used. ShipStation also offers an enhanced returns feature allowing you to do everything that online shoppers designate important to them. This includes a clear, hassle-free returns policy which is crucial for customer retention and business growth.

Shipstation.com offers a variety of products and services aimed at simplifying the shipping process for ecommerce businesses. One of the key features is the ability to print shipping labels with just a few clicks, saving both time and money. Customers can access instant savings of up to 89% from carriers like UPS, DHL Express, USPS, and more.

The platform also provides a rate calculator that allows users to quickly view rates and choose the best shipping option. It offers automated shipping features that take manual entry out of the workflow. Once an order is in ShipStation, it's ready to ship!

In addition to these, ShipStation provides a customizable shipping and delivery confirmation email templates and configurable tracking pages. It also simplifies international shipping by automatically generating and transmitting customs declarations and forms, and verifying international addresses.

For warehouse efficiency, ShipStation has features like automatically assigning orders to specific workers and requiring barcode scanning for each item in an order before the label can be printed. This helps ensure that all items in an order are shipped and only the items in an order.

Lastly, ShipStation stores information about products from selling channels in Product Records, which can be viewed in the Products tab. This feature allows users to track product sales across multiple selling channels, apply tags to products so orders containing those products automatically receive those tags, set SKU aliases and determine product types, monitor and adjust ShipStation inventory stock levels, and create more meaningful reports by categorizing products.

ShipStation accepts subscription payments by credit or debit card and PayPal account only. Payments by check or via bank transfer are currently not available payment methods. ShipStation accepts all major credit cards. Prepaid gift cards are not accepted. If there are insufficient funds in the account when the card is billed, an attempt to charge the card again will be made on the next business day. It's important to note that for ShipStation Canada, currently, subscription payments are accepted by credit card only. Payments by check, PayPal, or via bank transfer are not available payment methods. For labels, payment can be made with PayPal balance or other available payment methods in the PayPal account. There are no subscription fees to use ShipStation through the PayPal account, only the cost of the shipping labels is charged.

ShipStation offers several pricing plans based on the number of shipments and users. The Starter plan costs $9.99/month and includes up to 50 monthly shipments and one user account. The Bronze plan costs $29.99/month and includes up to 500 shipments across all channels and one user account. The Silver plan costs $59.99/month and includes up to 1,000 shipments per month and two users. The Gold plan costs $99.99/month and includes up to 2,000 shipments per month and three users. All plans include access to best discounted shipping rates from USPS, UPS, DHL, and GlobalPost. Subscription fees include access to ShipStation’s default discounted shipping rates. Accessing individual carrier accounts through ShipStation will incur an additional monthly fee. All plans also include access to 300+ integrations, branded tracking, labels, and more, as well as customizable packing slips. The Bronze, Silver, and Gold plans offer 24/7 chat, email, and community forum support, while the Starter plan offers community forum and email support only.

Rate shopping in ShipStation is facilitated by the Rate Browser and the Rate Calculator. The Rate Browser allows viewing of estimated rates across multiple services and carriers to determine the best service for different shipments. It can also be used to create labels without creating an order. There are two ways to view rates with the Rate Browser: Toolbar Rate Browser and Shipment Rate Browser.

The Toolbar Rate Browser allows comparing rates based on Ship From and Ship To postal code, weight, package dimension, and service class. The Shipment Rate Browser, on the other hand, is used in the Configure Shipment Widget in the Orders tab or Order Details to view rates for a specific shipment. It returns rates from the carrier based on shipment details like Postal Codes for the Ship From and Ship To Addresses, Address type, Shipping Confirmation Type, Package Type, Weight, and Dimensions, and Service Class.

The default view is to browse rates by Carriers, which lets you choose a carrier and see only rates for that carrier’s services, starting with the lowest rate. The All Rates view lists all the rates for all of your connected carriers, starting with a recommended service and then displaying rates from least to most expensive. The Recommended label is assigned to the carrier and service that will provide a timely delivery at the best price, taking into consideration price, delivery time, tracking, and overall carrier rating.

The Rate Calculator in an order’s Shipping Sidebar allows comparing the rates between the postage providers connected to your ShipStation account, and their available services, for the order’s Ship From and Ship To address. Select a service in the Rate Calculator to apply it to the shipment when you’ve decided which service to use. The Rate Calculator assumes you are using the standard Package package type by default. If a different package type is selected in the Configure Shipment Widget, the Rate Calculator will retrieve rates for that package type instead. The carrier and service you selected will be set in the Configure Shipment Widget so you can proceed to create the label.

Here are the pricing plans for ShipStation:

• Starter: $9.99 per month, up to 50 shipments, 1 user
• Bronze: $29.99 per month, up to 500 shipments, 1 user
• Silver: $59.99 per month, up to 1,000 shipments, 2 users
• Gold: $99.99 per month, up to 2,000 shipments, 3 users

Each plan includes access to discounted shipping rates from USPS, UPS, DHL, and GlobalPost. Subscription fees include access to ShipStation’s default discounted shipping rates. Accessing individual carrier accounts through ShipStation will incur an additional monthly fee. All plans offer chat, email, & community forum support, access to 300+ integrations, branded tracking, labels, and more, and customizable packing slips. Phone support is available from 8am-6pm M-F, CT. The Silver, Gold, and higher plans also offer 24/7 support.

Integrating ShipStation with an ecommerce platform involves several steps. At its core, ShipStation is an ecommerce shipping solution that enables businesses to automate and manage the shipping process for their online store. It's a web-based software that can be integrated across a wide array of platforms through the simple use of an API key.

For example, to integrate ShipStation with Shopify, follow these steps:

1. Log in to the Shopify store’s admin site.
2. Head over to the ShipStation account.
3. Click on the ‘Selling Channels’ button on the left-hand side, then ‘Connect a Store or Marketplace’ and search for ‘Shopify’.
4. Copy the Shopify Store’s URL and paste it into ShipStation, click ‘Test Connection’ and then ‘Finish’.

This process is applicable across a variety of ecommerce platforms, such as Shopify, WooCommerce, and more. It's also possible to integrate ShipStation with various accounting or financial platforms, including NetSuite, Google Sheets, and QuickBooks Online.

Remember, ShipStation lets you customize every feature. This includes things like custom field creation, line item organization, and specifying Ship from Location info. You can also create your own automation rule(s) to trigger after a specific event. Working alongside an experienced shipping company is the best way to generate the right custom rules for the business.

For further assistance, consider reaching out to the ShipStation support team. They offer a 60-day free trial for new customers. This should provide ample time to explore the features and benefits of using ShipStation for ecommerce shipping needs.

With ShipStation, you can gain control and insight into all your orders at every stage of the shipping process, from all of your selling channels. You can automatically apply actions to orders. You can sync as many orders as you like, across many sources, manually create orders, upload a CSV, or input via API.

ShipStation offers plans priced from $9.99 to $159.99 per month, giving access to commercial rates and shipping discounts up to 86%. The Starter plan is $9 per month and includes 1 user with 50 shipments, while the Bronze plan is $29 per month and includes 1 user with 500 shipments.

ShipStation makes it easy for you to integrate with your marketplaces, shopping carts, order management systems, and more. It offers direct integrations to over 70 of the best selling channels, and you can import orders from wherever you sell and create shipping labels for however you ship.